Terms & Conditions

Introduction

Sendimo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered software service (the "Service"). This policy applies to all users of our platform.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Account information (name, email, password)

• Profile information (company, role, preferences)

• Payment information (processed by third-party providers)

• Communication data (support tickets, feedback)

Usage Data

We automatically collect information about your use of our Service:

• Log data (IP address, browser type, access times)

• Device information (operating system, device identifiers)

• Usage patterns (features used, content generated, time spent)

• Performance data (response times, error rates)

AI-Specific Data Collection

When you use our AI features, we collect:

• Input data (prompts, queries, uploaded content)

• Generated outputs (AI responses, created content)

• Interaction data (feedback, ratings, editing history)

• Model performance metrics (accuracy, usage patterns)

How We Use Your Information

Service Provision

• Provide, maintain, and improve our AI Service

• Process transactions and manage your account

• Provide customer support and respond to inquiries

• Send service-related communications

AI Model Training and Improvement

• Train and improve our AI models and algorithms

• Enhance accuracy and performance of AI outputs

• Develop new features and capabilities

• Conduct research and analytics

Legal and Security

• Comply with legal obligations and enforce our terms

• Detect, prevent, and address fraud or security issues

• Protect the rights, property, or safety of Sendimo, our users, and the public

Data Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Cloud hosting and infrastructure (AWS, Google Cloud, etc.)

• Payment processing (Stripe, PayPal, etc.)

• Analytics and monitoring (Google Analytics, Mixpanel, etc.)

• Customer support tools (Zendesk, Intercom, etc.)

AI Model Providers

We may share anonymized and aggregated data with our AI model providers to improve service quality. We never share personally identifiable information without your explicit consent.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our legal rights and those of our users.

AI-Specific Data Practices

Model Training Opt-Out

You have the right to opt out of having your content used for AI model training. To exercise this right:

• Contact us at privacy@sendimo.tn

• Use the opt-out settings in your account dashboard

• Note that opting out may limit some AI features

Data Anonymization

Before using data for model training, we:

• Remove personally identifiable information

• Aggregate data with other users' data

• Apply differential privacy techniques where applicable

AI Output Ownership

• You retain ownership of your input data

• AI-generated outputs are considered derivative works

• You receive a license to use AI outputs for your business purposes

• Sendimo retains rights to improve our models based on interaction patterns

Data Security

Security Measures

We implement industry-standard security measures:

• Encryption in transit and at rest

• Regular security audits and penetration testing

• Access controls and authentication protocols

• Employee security training and background checks

Data Retention

• Account data: Retained while your account is active

• Usage data: Retained for up to 2 years for analytics

• AI training data: Anonymized data may be retained indefinitely

• Deleted data: Securely deleted within 30 days of deletion request

Your Rights and Choices

Access and Control

You have the right to:

• Access your personal information

• Update or correct your data

• Delete your account and associated data

• Export your data in a portable format

• Opt out of certain data processing activities

Communication Preferences

You can control:

• Email notifications and marketing communications

• Data sharing for model training purposes

• Cookie preferences through your browser settings

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

• Standard contractual clauses

• Adequacy decisions

• Other legally recognized transfer mechanisms

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website

• Sending email notification to registered users

• Providing in-app notifications